Terms and Conditions

General Terms and Conditions for Apartment Accommodation Contracts

Scope of Application

1. These terms and conditions apply to contracts for the rental accommodation of apartments as well as all additional services and deliveries provided by the operator.
2. Subletting or re-letting of the rented apartments and their use for purposes other than accommodation require prior written consent.
3. Customer terms and conditions shall only apply if expressly agreed in advance.

Conclusion of Contract, Contracting Parties, Limitation Period

1. The contract is concluded upon acceptance of the customer’s booking by the operator. The operator may confirm the booking in writing. For bookings via agencies or intermediaries exceeding five apartments, a separate confirmation is required.
2. Contracting parties are the operator and the customer. If a third party books on behalf of the customer, the third party shall be jointly liable with the customer for all obligations arising from the accommodation contract.
3. Claims based on defects expire one year after the statutory commencement of the limitation period. Other customer claims expire after six months, unless mandatory statutory provisions apply.

Services, Prices, Payment, Set-off

1. The operator is obliged to provide the booked apartments and agreed services.
2. The customer is obliged to pay the agreed prices for accommodation and additional services used.
3. Prices include statutory VAT.
4. If the period between contract conclusion and performance exceeds four months and prices generally increase, the operator may increase the agreed price by up to 10%.
5. Price changes may also occur if the customer subsequently changes booking details and the operator agrees.
6. Invoices are payable within seven days of receipt. In case of default, statutory default interest may be charged.
7. The operator may require advance payment or a security deposit.
8. Set-off or retention rights may only be exercised with undisputed or legally established claims.

Cancellation by the Customer

1. Cancellation requires written consent of the operator. Without consent, the agreed price remains payable.
2. This does not apply in cases of non-performance attributable to the operator.
3. If a free cancellation date was agreed, cancellation is possible without charges until that date.
4. The operator shall credit income from alternative rentals and saved expenses.
5. The operator may claim a lump-sum compensation of 90% of the agreed accommodation price.
6. The customer may prove that no damage or a lower damage occurred.

Final Provisions

1. Amendments or supplements must be made in writing.
2. German law applies.
3. If any provision is invalid, the remaining provisions remain effective.

Status: 1 January 2006